HOW CONSUMER PSYCHOLOGY IS RESHAPING IPTV IN THE UNITED STATES AND UNITED KINGDOM

How Consumer Psychology is Reshaping IPTV in the United States and United Kingdom

How Consumer Psychology is Reshaping IPTV in the United States and United Kingdom

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1.Introduction to IPTV

IPTV, or Internet Protocol Television, is growing in significance within the media industry. Unlike traditional cable and satellite TV services that use expensive and primarily proprietary broadcasting technologies, IPTV is streamed over broadband networks by using the same Internet Protocol (IP) that powers millions of PCs on the current internet infrastructure. The concept that the same shift towards on-demand services is forthcoming for the era of multiscreen TV consumption has already captured the interest of various interested parties in technology integration and potential upside.

Consumers have now begun consuming TV programs and other media content in many different places and on multiple platforms such as smartphones, computers, laptops, PDAs, and additional tools, alongside conventional televisions. IPTV is still in its infancy as a service. It is growing, however, by leaps and bounds, and numerous strategies are taking shape that could foster its expansion.

Some assert that economical content creation will probably be the first type of media creation to transition to smaller devices and explore long-tail strategies. Operating on the economic aspect of the TV broadcasting pipeline, the current state of IPTV services and infrastructure, nevertheless, has several distinct benefits over its cable and satellite competitors. They include HDTV, flexible viewing, personal digital video recorders, voice, internet access, and responsive customer care via supplementary connection methods such as cell phones, PDAs, global communication devices, etc.

For IPTV hosting to work efficiently, however, the Internet edge router, the core switch, and the IPTV server consisting of media encoders and server hardware configurations have to interoperate properly. Multiple regional and national hosting facilities must be entirely fail-safe or else the broadcast-quality signals fail, shows may vanish and are not saved, interactive features cease, the screen goes blank, the sound becomes interrupted, and the shows and services will fail to perform.

This text will examine the competitive environment for IPTV services in the United Kingdom and the United States. Through such a comparative analysis, a range of important policy insights across various critical topics can be explored.

2.Regulatory Framework in the UK and the US

According to legal principles and the related academic discourse, the selection of regulatory approaches and the nuances of the framework depend on one’s views of the market. The regulation of media involves competition policy, media control and proprietorship, consumer protection, and the safeguarding of at-risk populations.

Therefore, if market regulation is the objective, we have to understand what media markets look like. Whether it is about ownership restrictions, studies on competition, consumer safeguards, or child-focused media, the regulator has to possess insight into these areas; which media markets are expanding rapidly, where we have market rivalry, vertical consolidation, and ownership crossing media sectors, and which sectors are struggling competitively and ready for innovative approaches of industry stakeholders.

To summarize, the iptv service provider landscape of these media markets has consistently shifted from static to dynamic, and only if we analyze regulatory actions can we anticipate upcoming shifts.

The rise of IPTV everywhere makes its spread more common. By combining standard TV features with novel additions such as interactive IT-based services, IPTV has the potential to be a crucial factor in enhancing rural appeal. If so, will this be sufficient for the regulator to adapt its strategy?

We have no proof that IPTV has greater allure to individuals outside traditional TV ecosystems. However, a number of recent changes have had the effect of putting a brake on IPTV growth – and it is these developments that have led to dampened forecasts about IPTV's future.

Meanwhile, the UK embraced a liberal regulation and a proactive consultation with industry stakeholders.

3.Major Competitors and Market Dynamics

In the British market, BT is the key player in the UK IPTV market with a 1.18% market share, and YouView has a 2.8% stake, which is the landscape of single and two-service bundles. BT is usually the leader in the UK based on statistics, although it varies marginally over time across the 7–9% range.

In the United Kingdom, Virgin Media was the first to start IPTV using hybrid fiber-coaxial technology, followed shortly by BT. Netflix and Amazon Prime are the leading over-the-top platforms in the UK IPTV market. Amazon has its own streaming device service called Amazon Fire TV, akin to Roku, and has just entered the UK. However, Netflix and Amazon are not available in any telecommunications provider networks.

In the American market, AT&T topped the ranking with a share of 17.31%, surpassing Verizon’s FiOS at 16.88 percent. However, considering only IPTV services over DSL, the leader is CenturyLink, trailing AT&T and Frontier, and Lumen.

Cable TV has the overwhelming share of the American market, with AT&T managing to attract 16.5 million subscribers, mostly through its U-verse service and DirecTV service, which also functions in South America. The US market is, therefore, divided between the main traditional telephone companies offering IPTV services and new internet companies.

In Europe and North America, key providers use a converged service offering or a strategy focusing on loyal users for the majority of their marketing, offering triple and quadruple play. In the United States, AT&T, Verizon, and Lumen largely use infrastructure owned by them or existing telecom networks to offer IPTV services, however on a lesser scale.

4.Subscription Types and Media Content

There are variations in the content offerings in the UK and US IPTV markets. The potential selection of content includes real-time national or local shows, streaming content and episodes, pre-recorded shows, and unique content like TV shows or movies accessible solely via the provider that aren’t sold as videos or broadcasted beyond the service.

The UK services offer traditional rankings of channels similar to the UK cable platforms. They also provide moderately sized plans that cover essential pay-TV options. Content is categorized not just by taste, but by medium: terrestrial, satellite, Freeview, and BT Vision VOD.

The key differences for the IPTV market are the plan types in the form of fixed packages versus the more customizable channel-by-channel option. UK IPTV subscribers can choose additional bundles as their preferences evolve, while these channels come pre-bundled in the US, in line with a user’s initial fixed-term agreement.

Content partnerships highlight the varied regulatory frameworks for media markets in the US and UK. The age of shrinking windows and the evolving industry has significant implications, the most direct being the commercial position of the UK’s dominant service provider.

Although a new player to the saturated and challenging UK TV sector, Setanta is poised to capture a broad audience through its innovative image and securing top-tier international rights. The brand reputation is a significant advantage, alongside a product that has a competitive price point and offers die-hard UK football supporters with an appealing supplementary option.

5.Technological Advancements and Future Trends

5G networks, in conjunction with millions of IoT devices, have disrupted IPTV transformation with the implementation of AI and machine learning. Cloud computing is greatly enhancing AI systems to enable advanced features. Proprietary AI recommendation systems are gaining traction by streaming services to capture audience interest with their own unique benefits. The video industry has been transformed with a fresh wave of innovation.

A larger video bitrate, by increasing resolution and frame rate, has been a key goal in improving user experience and expanding subscriber bases. The technological leap in recent years were driven by new standards developed by industry stakeholders.

Several proprietary software stacks with a reduced complexity are nearing release. Rather than focusing on feature additions, such software stacks would allow media providers to prioritize system efficiency to further refine viewer interactions. This paradigm, like the previous ones, hinged on customer perception and their desire to see value for their money.

In the near future, as the technology adoption frenzy creates a level playing field in viewer satisfaction and industry growth levels out, we predict a service-lean technology market scenario to keep senior demographics interested.

We emphasize two primary considerations below for the UK and US IPTV markets.

1. All the major stakeholders may contribute to the next phase in content consumption by making static content dynamic and engaging.

2. We see immersive technologies as the primary forces behind the rising trends for these fields.

The ever-evolving consumer psychology puts information at the center stage for every stakeholder. Legal boundaries would restrict unrestricted availability to consumers' personal data; hence, data privacy and protection laws would not be too keen on adopting new technologies that may risk consumer security. However, the present streaming landscape suggests otherwise.

The digital security benchmark is at its weakest point. Technological advances have made security intrusions more digitally sophisticated than a job done hand-to-hand, thereby benefiting white-collar hackers at a greater extent than traditional thieves.

With the advent of headend services, demand for IPTV has been on the rise. Depending on viewer habits, these developments in technology are going to change the face of IPTV.

References:

Bae, H. W. and Kim, D. H. "A Study of Factors affecting subscription to IPTV Service." JBE (2023). kibme.org

Baea, H. W. and Kima, D. H. "A Study about Moderating Effect of Age on The IPTV Service Subscription Intention." JBE (2024). kibme.org

Cho, T., Cho, T., and Zhang, H. "The Relationship between the Service Quality of IPTV Home Training and Consumers' Exercise Satisfaction and Continuous Use during the COVID-19 Pandemic." Businesses (2023). mdpi.com

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